构建和谐社会是建设中国特色社会主义理论的重大突破,是我国社会发展的价值取向和目标定位。作为承载保障公民健康重任的医疗卫生机构,如何构建和谐的医患关系非常重要。目前,导致医患关系失衡或紧张的原因是多方面的,涉及国家(社会环境)、医院(医务人员)、患者(患方群体)等诸 Constructing a harmonious society is a major breakthrough in building the theory of socialism with Chinese characteristics and is the value orientation and goal orientation of our country’s social development. As a medical and health institution that is responsible for protecting the health of citizens, how to build a harmonious doctor-patient relationship is very important. At present, the reasons leading to unbalanced or tense relationships between doctors and patients are many and involve countries (social environment), hospitals (medical personnel), patients (patient groups) and so on.