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健康保险业是应用六西格玛的一个较新的领域。莱斯利·贝恩克(Leslie Behnke)是CIGNA(美国信诺保险公司)的副总裁,福里斯特·W·布雷弗格三世(ForrestBreyfogle)是专门从事六西格玛方法培训和咨询的SmarterSolutions公司的创始人兼总裁,他们共同在2005年的世界质量与改进大会(WCQI)上发表论文《透析六西格玛在健康保险行业的强大作用——降低医疗成本,改善对患者的服务质量》。文章描述了一家健康保险公司通过实施六西格玛项目,不仅提高了健康保险公司内部工作的效率和效果,而且提高了对患者的服务质量和有效产出,达到了降低成本的目的。
The health insurance industry is a relatively new area of application of Six Sigma. Leslie Behnke is the vice president of CIGNA, the founder of SmarterSolutions, a firm that specializes in Six Sigma training and advice. ForrestBreyfogle III (ForrestBreyfogle) And President, who jointly published a paper at Dialogue 2005 on World Quality and Improvement Conference (WCQI) that “examined the powerful role Six Sigma plays in the health insurance industry - reducing healthcare costs and improving patient care.” The article describes a health insurance company through the implementation of Six Sigma project, not only to improve the efficiency and effectiveness of health insurance company’s internal work, but also to improve patient service quality and effective output, to achieve the purpose of reducing costs.