与在商场购买的普通消费品不同,作为一种产品,软件的质量通常比较难于衡量和评价。从用户的角度来说,软件就象一个“黑盒子”,用户只知道它是用来做什么的,对其中的技术是否先进、产品功能是否完全如厂商所宣传等等产品质量相关的问题往往无从知晓,只能通过在一定时期的使用之后才能对 Unlike ordinary consumer goods purchased in shopping malls, the quality of software as a product is often difficult to measure and evaluate. From the user’s point of view, the software is like a “black box”. The user only knows what it is used to do. The question of whether the technology is advanced and whether the product function is fully advertised by the manufacturer is related to the quality of the product. There is no way to know, but only through use after a certain period of time.