处理群众来信来访,是中国特色群众工作的重要体现,是各级党委、政府掌握民情、集中民智、解决民忧的重要渠道。随着人民群众民主意识和法律意识的日益增强,大部分群众都能做到依法有序地信访。近几年来,群众信访也出现了许多新情况新问题, Handling letters and visits by the masses is an important manifestation of the work of the masses with Chinese characteristics and is an important channel for party committees and governments at all levels to grasp the people’s sentiments, concentrate their wisdom and solve their people’s worries. With the growing awareness of the masses of the people in their democratic awareness and law, most people can do petitions in accordance with the law and in an orderly manner. In recent years, there have also been many new situation and new problems in people’s letters and visits,