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经历了几年卓有成效的“金税工程”建设,各省市国、地税局的信息系统已经初具规模。2003年“金税工程”三期又将成为我国信息化进程的重头戏。“金税工程”能否良性运行,能否发挥最大效能,已成为越来越多税务部门关注的焦点。而针对税务行业对IT服务的需求,联想提出了从被动的服务到主动的服务、从解决问题到提供全面的关怀、从产品的服务变成一种全方位的服务、从追求客户满意到建立能够使客户享受到很好的支持性服务的策略转变。随着“金税工程”信息化建设的加快,各税务单位内部相关的IT设备维护人员急剧增加,人员成本随之显
After years of fruitful “Golden Tax Project” construction, the information systems of the provinces, municipalities and local tax bureaus have begun to take shape. In 2003, “Golden Tax Project” Phase III will become the highlight of China’s informatization process. Whether the “Golden Tax Project” can operate soundly and whether it can exert its maximum effectiveness has become the focus of more and more tax departments. For the tax industry’s demand for IT services, Lenovo made from passive service to active service, from problem solving to provide comprehensive care, from product service into a full range of services, from the pursuit of customer satisfaction to establish Strategic change that enables customers to enjoy good supportive services. With the “Golden Tax Project” to speed up the construction of information technology, tax units within the relevant IT equipment maintenance personnel increased dramatically, the staff costs were significantly