“医疗行业如今处于效率改革的边缘,因为我们在采用运营管理方法这方面太落后了!”两年前,西雅图儿童医院的供应系统非常混乱,即便是医院内部的护士也常常丢三落四。重症监护室的护士苏珊娜·马修斯就一个例子,她常常把导管落在柜子里,外科绷带落在患者的更衣柜里,待到用时,却找不到适当的器械。这种行为还使器械短缺问题变得更为严重。 “The healthcare industry is now on the brink of efficiency reform because we’re outdated in adopting operational management methods!” Two years ago, the Seattle Children’s Hospital’s supply system was so confusing that even nurses inside hospitals often lost. Susanna Mathews, an ICU nurse, for example, often drops catheters in cabinets, surgical bandages fall into the patient’s closet, and when it’s time to use, they can not find the proper equipment. This behavior also exacerbates the problem of equipment shortages.