传统被动的、孤立的、分散的“救火队”式IT运维管理模式,已经让IT部门疲惫不堪。如何简化IT管理,更好地满足业务需求,已经成为IT部门的一个重大挑战。为了有效地解决行业用户在IT运维管理方面的困惑,并推介ITIL在IT运维管理中的价值和意义,我刊策划了“IT运维诊断面对面系列活 The traditional passive, isolated and scattered “Fire Fleet” IT operation and maintenance management model has exhausted the IT department. How to simplify IT management and better meet business needs has become a major challenge for the IT department. In order to effectively solve the industry users in the IT operation and maintenance management puzzled, and to promote ITIL in the IT operation and maintenance management of the value and significance, I published "IT operation and maintenance face-to-face series of activities