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用真诚的话语建立沟通,用耐心的倾听赢得信任,税收“好声音”平台的搭建,运行的畅通,质效的提升,离不开幕后工作人员日复一日的奉献和坚守。在众多幕后人员中,陕西省国家税务局纳税服务处副处长成刚,就是其中的一员。2016年是成刚负责陕西国家税务局12366呼叫中心(以下简称“陕西国税12366”)的第6个年头,这6年陕西国税12366获得了“全国五一巾帼标兵岗”、“巾帼文明岗”、
With sincere words to establish communication, with patience to listen to win the trust, tax “good voice ” platform structure, smooth operation, improve quality, can not be separated from the behind-the-scenes staff dedication and commitment day after day. Among the many behind-the-scenes staff, Cheng Gang, deputy director of the Tax Service Department of the State Taxation Bureau of Shaanxi Province, is one of them. In 2016, Cheng Gang was responsible for the 6th year of the 12366 Call Center of Shaanxi State Revenue Agency (hereinafter referred to as “Shaanxi State Tax 12366”). In these 6 years, Shaanxi State Tax 12366 won the “National May Day” “Women’s civilized posts”,