医院知名度提升后,对来访医院的接待进行统一管理、流程优化显得尤为重要。接待流程主要包括接收参观接待函、安排接待人员、制定议程安排、结束后反馈收集和劳务费发放。接待流程优化后医院的管理文化得到宣传,参与接待人员的热情得到提升,正面影响了医院管理品质的提高。 After the popularity of the hospital is improved, the reception of visiting hospitals in the hospital is managed in a unified way, and the process optimization is particularly important. The reception process mainly includes receiving letters of reception, arranging reception staff, setting agenda, collecting feedback after payment and service payment. After the reception process was optimized, the management culture of the hospital was promoted, the enthusiasm of reception staff was enhanced, and the quality of hospital management was positively affected.