论文部分内容阅读
本文采用问卷调查法对某医院住院病人进行医院食堂对医疗服务满意度影响因素的调查。调查显示认为医院食堂对医疗服务满意度有影响的占50%,认为一般的占32%,而认为无影响的占18%。有54%的病人认为膳食品种对医疗服务满意度有影响,38%的病人认为膳食价格对医疗服务满意度有影响,44%的病人认为食堂工作人员态度对医疗服务满意度有影响,38%的病人认为食堂就餐环境对医疗服务满意度有影响等。
In this paper, a questionnaire survey of hospital inpatients hospital canteens satisfaction with the impact of medical service satisfaction survey. Surveys show that 50% of hospital canteens have an impact on satisfaction with medical services, accounting for 32% in general and 18% in no regard. 54% of the patients think that the dietary varieties have an impact on the satisfaction of medical services, 38% of the patients think that the dietary prices have an impact on the satisfaction of medical services, 44% of the patients think that the canteen staff attitude has an impact on the satisfaction of medical services, and 38% Of patients think that canteen dining environment has an impact on the satisfaction of medical services.