论文部分内容阅读
2004年9月到10月之间,丛小姐到一家超市共购买了1100多元的生活用品。丛小姐先后四次到超市开具发票,每次,她拿着购物小票去换领发票,负责开具发票的服务台前都排了很长的队,单位还有一大堆工作等着她处理呢,发票都没开成。11月初,丛小姐到这家超市开发票,这次倒没人排队,可超市方面以她的手里的购物小票超过一个月开具发票的法定期限为由拒绝了她。她三番五次地与超市协商都谈不下来,把超市起诉到了法院,要求超市为自己开具购物发票。丛小姐:超市算计消费者丛小姐强调,超市私定出具发票的期限是违法的。这种给消费者获得优质服务设坎儿的行为,属于算计消费者的行为。在与消费者因索要发票发生纠纷后,超市仍固执地坚持自己的错误规定,与服务行
Between September and October 2004, Ms. Cong bought a total of more than 1,100 yuan of daily necessities from a supermarket. Cong Cong has four times to the supermarket invoice, each time she took the shopping receipt to redeem the invoice, responsible for invoicing the service desk are lined up a long team, the unit there is a lot of work waiting for her to deal with it Invoice did not open into. In early November, Cong Cong invoiced the supermarket, no one queued down this time, but the supermarket refused her because of the statutory time limit for issuing invoices in her hand for more than a month. She repeatedly negotiate with the supermarket can not talk, the prosecution of the supermarket to the court, requiring the supermarket to issue a shopping invoice for themselves. Cong Cong: Consumers Miss Cong Cong supermarket stressed that the privately issued invoice period is illegal. This gives consumers access to high quality services Kaner act, belongs to the calculation of consumer behavior. In a dispute with consumers because of an invoice, the supermarket is still stubbornly adhere to their own mistakes, and service lines