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在全球经济一体化的时代里,技术日新月异,高度复杂的产品研发,激烈的市场竞争,越来越高的用户期望,都给产品的质量带来了前所未有的挑战。如何最大限度地满足用户需求是每个企业面临的课题。有人说,用户的抱怨是对企业最好的礼物,但是知易行难,真正能倾听用户的声音并转化为行
In the era of global economic integration, with the ever-changing technology, highly sophisticated product development, fierce market competition and ever-increasing user expectations have brought unprecedented challenges to product quality. How to meet the needs of users is the most important issue for every enterprise. Some people say that the user’s complaint is the best gift to business, but easy to know, can really listen to the user’s voice and into a line