有一种小型呼叫中心系统,通过工控机插入相应的话音卡,连上几条外线便可以提供呼叫中心的基本业务,这种适合客户服务系统呼入/呼出业务量较少的情况,是一种低成本的呼叫中心解决方案,有着广泛的应用。因此,将介绍这种基于板卡的呼叫中心的软件设计和实现方案。 There is a small call center system, through the IPC into the corresponding voice card, even with a few outside lines can provide the basic business of the call center, which is suitable for customer service system incoming / outgoing traffic is less, is a Low-cost call center solutions, has a wide range of applications. Therefore, the software design and implementation of this card-based call center will be introduced.