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利用11家不同服务性企业512份调查问卷的结果,采用结构方程技术对情绪表现规则认知、情绪表现规则承诺、情绪调节策略、情绪表现间的关系进行了交叉验证分析。结果表明,情绪表现规则承诺对情绪表现规则认知与情绪调节策略、情绪表现有一定中介作用。个体对情绪表现规则承诺越多,情绪表现规则认知与情绪调节策略、积极情绪表现相关越南。
Using the results of 512 questionnaires from 11 different service enterprises, the cross-validation analysis of the relationship between the rules of emotional expression, the rules of emotional expression, the emotion regulation strategies and the emotional expression was conducted by the structural equation technique. The results show that the commitment rules of emotional expression play an intermediary role in the cognitive and emotional regulation strategies and emotional expression of emotional expression rules. Individual commitment to the rules of emotional expression more, emotional expression rules and emotional regulation strategies, positive emotional performance related to Vietnam.