论文部分内容阅读
“我谈邮电服务”专题讨论到本期暂告一段落。广大读者踊跃来稿,各抒己见,对改善服务提出了许多建设性意见。从读者的大量来稿中我们看到,当前的邮电服务工作仍然存在不少问题,如:借装修电话之机吃拿卡要用户;强迫用户使用高资费业务;用硬性搭售的办法增加收入;无故积压延误报刊邮件和电报;对办理业务的用户冷硬顶撞;擅自设立名目,乱收费、乱摊派;等等。上述种种表现与市场经济的要求相差甚远。同时也严重影响了邮电企业在人民群众中的信誉和在市场中的竞争力。为此,各级企业领导要把抓服务提到议事日程上来,抓通信建设与抓服务工作并重,并且与廉政建设结合起来,采取实实在在的措施,真正把服务工作抓上去。不少读者提出了许多好的建议,例如:要把改善服务与改革企业劳动人事制度结合起来,引入竞争机制,将职工的服务与“饭碗”联系起来,实行合同化管理;要突破传统服务观念,重新认识服务的内涵,树立适应市场经济的邮电服务新观念;抓服务要标本兼治,重奖重罚,使企业中每个人的利益都与服务质量挂钩;将“质量否决”引入到服务管理工作中去,等等。总之,通信服务的好环,关系到邮电企业的兴衰,我们要从思想上增强搞好服务的紧迫感,从行动上采取切实措施,使邮电服务工作跃上一个新台阶。1994年第二期起,本栏目将围绕“市场经济条件下,如何加强邮电企业管理工作”进行讨论。欢迎广大读者踊跃赐稿。
“I talk about postal service ” thematic discussion to the current period temporarily come to an end. The majority of readers enthusiastically contributed their contributions and expressed their opinions on the improvement of services and put forward many constructive suggestions. From a large number of readers’ contributions, we can see that there are still many problems with the current post and telecommunications services such as borrowing cards from decoration phones and forcing subscribers to use high-tariff services, increasing revenue with hard-tying methods, No backlog of delays in the press mail and telegrams; chilled and hard-hit users of the business; unauthorized establishment of names, indiscriminate charges, mess apportionment; and so on. The above performance and the requirements of the market economy is far from. At the same time, it has also seriously affected the credibility of post and telecommunications enterprises in the people and the competitiveness in the market. To this end, the leaders of enterprises at all levels should refer to the service on the agenda, pay attention to the construction of communications and the emphasis on service delivery, and integrate it with the building of a clean and honest government. They should take tangible measures to truly catch service. Many readers have put forward many good suggestions. For example, it is necessary to combine the improvement of services with the reform of the labor and personnel system in enterprises, introduce a mechanism of competition, link the service of workers with the “rice bowls” and implement contractual management; Service concept, re-understanding of the connotation of service and establish a new concept of postal services to adapt to the market economy; grasping the service should be treated both the symptoms and the heavy penalties, so that everyone’s interests in the enterprise are linked with the quality of service; the “quality veto” Go to service management, etc. In short, the good communication service is related to the rise and fall of the postal and telecommunications enterprises. We must enhance the sense of urgency to do a good job in thinking and take effective measures to make postal and telecommunications service work to a new level. Starting from the second issue in 1994, this section will focus on the discussion on how to strengthen the management of postal and telecommunications enterprises under the conditions of a market economy. Welcome readers enthusiastically contribute draft.