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成功的设计是设计师与用户合作的产物。由于设计师只能通过产品本身与用户交流,所以实际的合作是随设计师将自己关于产品认知的心智模型与用户相应的心智模型进行沟通与修正,亦即设计者模型与用户模型匹配的过程。心智模型匹配最初体现在调研部分,在此阶段,设计师要借助特定手段完成构建心智模型并消除心智模型差异的任务。
Successful design is the product of collaboration between designers and users. Since the designer can only communicate with the user through the product itself, the actual cooperation is to communicate with and modify the mental model of the product cognition and the corresponding mental model of the user with the designer, that is, the designer model and the user model are matched process. Matching mental model initially reflected in the research section, at this stage, designers need to use specific means to complete the construction of mental models and eliminate mental model differences task.