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门诊是医院面向社会、服务病人的窗口,是医疗服务工作的第一站。门诊突发事件是指患者在门诊挂号、候诊、就诊、缴费和取药等过程中所发生的意外事件~([1])。检验科门诊的突发事件,指患者在检验科门诊候诊、就诊时发生的意外事件。综合性医院的检验科门诊病人流量大、病种复杂、可预见性不高,随着心脑血管疾病发病率的逐年增高~([2])以及人们生活工作压力的增加,患者在就诊环节中可能发生晕血、晕针、低血糖、休克等各种意外。检验科门诊工作人员需要及时
Outpatient service is the hospital for the community, the patient’s window, is the first leg of medical services. Outpatient emergency refers to patients in the clinic registration, waiting, treatment, payment and taking medicine and other accidents occurred during the process ~ ([1]). Outbreaks of outpatient clinics, refers to patients in the out-patient clinics, treatment, the accident occurred. Outpatient patients in general hospitals have large flow, complicated diseases and poor predictability. With the increasing incidence of cardiovascular and cerebrovascular diseases ([2]) and the increasing pressure of work life, Drizzle may occur, fainting, hypoglycemia, shock and other accidents. Inspection department clinic staff need timely