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流程是完成一项或多项工作任务的一系列逻辑有序的活动[1]。流程具有目标性、整体性、层次性、逻辑性、动态性等特点。流程管理是一种以规范的、构造端到端的卓越企业流程为中心,以持续地提高组织业务绩效为目的的系统方法[2]。流程管理包括三个层面:规范流程、优化流程和再造
A process is a series of logically ordered activities that accomplish one or more tasks [1]. The process has the characteristics of target, integrity, hierarchy, logic and dynamics. Process management is a systematic approach aimed at continuously improving the performance of the organization’s business, focusing on a normative, end-to-end excellence in enterprise processes [2]. Process management consists of three levels: standardize processes, optimize processes and rebuild