日本最大的一家化妆品公司发生了一起空肥皂盒事件。这家公司接到了一份投诉,一位顾客抱怨说他买的一盒肥皂是空的。于是,这家公司立刻停止了生产线,从包装部门一直检查到销售部门,直到找出肥皂到底是在哪一环节遗失的。 An empty soapbox incident occurred in Japan's largest cosmetics company. The company received a complaint that one customer complained that the box of soap he bought was empty. As a result, the company immediately stopped the production line, from the packaging department has been to check the sales department, to find out exactly what part of the soap is missing.