人们听说“知识管理”这个词可能不会早于90年代末,要想精确的定义知识管理是比较困难的。它不是一个特定的动作,而是由某种技术实现的一个过程。它最大的用途之一是将某种信息转化为某个企业所能采取的步骤,例如对客户需求的反映,使产品更快的进入市场或是使售后服务更加快捷等。要定义它所面临的困难之一就是它所处理的对象太广泛了。一些知识信息是可以显示表现出来的,就是利用它们可以知道应该做什么事情。但有时信息是不明确的,不能直接观察出变化趋势,例如通信传输记录。另外一些知识则是确定唯一的,可以很容易理解并且给予解释。知识管理的挑战之一在于如何收集信息。一些软件包通常是依靠个人的经验,通过他们阅读和分析生产产品的文档所得到的经验为基础的。另外一些工具带有文本采集和知识采集功能,可以在文档或Web上收集关于某主题的特定信息。信息一旦收集到了,数据就以可查询阅读的目录方式自动编排。分布式的知识采集是另外一项 People have heard that the term “knowledge management” may not be earlier than the end of the 90s, and it is more difficult to define knowledge management precisely. It is not a specific action, but a process implemented by some kind of technology. One of its biggest uses is to translate some kind of information into steps that a business can take, such as reflecting customer needs, making products faster to market, or making after-sales services faster. One of the difficulties in defining it is that it deals with a wide range of objects. Some of the knowledge and information can be displayed, that is, use them to know what should be done. But sometimes the information is ambiguous, you can not directly observe the changing trends, such as communication records. Others are uniquely identified and can be easily understood and explained. One of the challenges of knowledge management is how to gather information. Some software packages are usually based on personal experience, based on their experience with reading and analyzing the documentation that produces the product. Other tools include text capture and knowledge capture to gather specific information about a topic on the document or on the web. Once the information is collected, the data is automatically choreographed in a directory that can be read and read. Distributed knowledge acquisition is another