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The adoption of applicable artificial intelligence technologies to library real-time virtual reference services is an innovative experimentation in one of the key areas of library services.Based on the open source software Artificial Linguistic Internet Computer Entity(A.L.I.C.E.)and a combined application of several other relevant supporting technologies for facilitating the use of the current existing library resources,Tsinghua University Library has recently developed a real-time smart talking robot,named Xiaotu,for the enhancement of its various service functions,such as reference services,book searching,Baidu Baike searching,self-directed learning,etc.The operation of Xiaotu is programmed into Renren website(a social networking website),which adds significantly an innovative feature to the modus operandi of the real-time virtual reference service at Tsinghua University Library.
The adoption of applicable artificial intelligence technologies to library real-time virtual reference services is an innovative experimentation in one of the key areas of library services. Based on the open source software Artificial Linguistic Internet Computer Entity (ALICE) and a combined application of several other relevant supporting technologies for facilitating the use of the current existing library resources, Tsinghua University Library has recently developed a real-time smart talking robot, named Xiaotu, for the enhancement of its various service functions, such as reference services, book searching, Baidu Baike searching, self-directed learning, etc. The operation of Xiaotu is programmed into Renren website (a social networking website), which adds significantly an innovative feature to the modus operandi of the real-time virtual reference service at Tsinghua University Library.