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随着福州市城镇基本医疗保险参保覆盖面的不断扩大,参保人员数量不断增多,业务量也成倍增长,而大部分用人单位习惯于每月中下旬到医保中心办理业务,造成中心服务窗口出现规律性“排长队”现象。为此,福州市医疗保险管理中心结合实际多措并举,着力解决“排长队”问题,不断提升窗口服务效率,为参保单位和群众提供便利。一、建立科学引导机制,及时进行疏导(一)建立排队等待动态查询机制在福州市医保中心官网和微信公众号增加排队查
With Fuzhou Urban Basic Medical Insurance coverage continues to increase, the insured population increased, the volume of business has also doubled, and most of the employing units used to mid-to-late every month to the Medicare Center for business, resulting in center service window Appear regularity “long line” phenomenon. To this end, Fuzhou City, the medical insurance management center to take practical measures to take the same measures, and strive to solve the “long queues” issue, and constantly improve the efficiency of the window services for the insured units and the masses to facilitate. First, the establishment of a scientific guidance mechanism, in time to ease (a) the establishment of queuing awaiting dynamic query mechanism in Fuzhou City Health Insurance Center official website and WeChat public number increased queuing