人的气质在生活和行为中起到很大的作用,特别是在人的心理活动中,它不但能够影响人的身心发展还能够时刻影响人的言行举止。区别人的性格也可以利用气质来区别,一般来说不同气质的人具有不同的性格。因此把气质运用到旅游业中,就是要准确的去摸索出导游的气质,然后再为旅客配备良好的服务,这种方式对现在的旅游业发展有着巨大的推动作用。一、气质的概念气质是一个很笼统的概念,具体来说就是指高级神经活动 Human temperament plays a great role in life and behavior. Especially in human psychological activities, it can not only affect people’s physical and mental development but also affect people’s demeanor. Different people’s personality can also use the temperament to distinguish, in general, different temperament have different personalities. Therefore, the use of temperament in tourism, it is necessary to accurately explore the tour guide temperament, and then provide passengers with good service, this approach to the development of the tourism industry has a huge impetus. First, the temperament of the concept of temperament is a very general concept, specifically refers to the senior nerve activity