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一、MSI的基本理念和特色玛丽斯特普生殖健康中心(以下简称MSI)是一个在国际上颇具影响、致力于生殖健康服务的非政府机构,其遍布各大洲的服务网点以独特的理念、服务方式、精细管理和高效运作赢得了良好的效益和声誉。MSI的基本理念尤其值得学习借鉴。其一,一切以顾客为中心,让顾客感到被重视,注重每个顾客的不同需求。MSI把前来接受咨询和服务的对象称为“顾客”,使其从心理上感觉是健康人,同时也鞭策管理
I. Basic Concepts and Characteristics of MSI The Mary Steb Reproductive Health Center (hereinafter abbreviated as MSI) is an international non-government organization that is influential and dedicated to reproductive health services. Its service outlets across all continents have unique ideas. Service mode, fine management and efficient operation have won good benefits and reputation. The basic concept of MSI is particularly worth learning. First, everything is customer-centered, allowing customers to feel valued and focus on the different needs of each customer. MSI referred to the person who came to receive consultation and service as “customer”, making it psychologically healthy and stimulating management.