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用户需求 北京全脑通文化发展公司成立于2001年2月,公司致力于研究、开发全脑通高速学习记忆法及其应用产品。全脑通公司有庞大的学员群,目前已经拥有三十余万名注册学员。而且由于在社会上有很好的口碑和很高的知名度,其新学员的咨询和招生工作也十分繁忙。在上班时间,全脑通每天要处理数千个业务电话,即使在夜间,在高峰期也曾统计到一天近1000个的未处理电话。全脑通服务中心的主要业务分为5组,即:学员报名咨询,学员
User Needs Beijing Nantong Tong Culture Development Co., Ltd. was established in February 2001, the company is committed to research, development of brain through high-speed learning and memory method and its application products. Brain through the company has a large student body, now has more than 300,000 registered students. And because of its good reputation and high popularity in the community, the consultancy and enrollment of new trainees is also very busy. During business hours, NACN processes thousands of business calls every day, even at night, during the peak hours it counted nearly 1,000 unprocessed calls a day. Whole brain through service center’s main business is divided into 5 groups, namely: student registration consultation, trainees