旅行社在旅游产业链中起着重要的串接和组合作用,它将交通、住宿、餐饮、旅游景点、娱乐项目以及购物等要素和部门加以组合,形成了以文化体验为内涵的特色旅游产品。而旅行社的计调接待工作是旅行社计调部门根据旅游者预定的服务要求,将饭店,餐饮,景区景点,交通部门等旅游服务部门和其他旅游企业进行有机整合,为旅游者提供旅游服务的业务工作。计调部门在旅游接待工作中起着控制成本和监督服务质量的重要作用。本文作者用在实际工作中接触到的案例来直观反映计调工作在旅行社接待中的重要作用。 Travel agencies play an important concatenation and combination role in the tourism industry chain. They combine elements and departments such as transportation, accommodation, catering, tourism attractions, entertainment projects and shopping to form a unique tourism product with cultural experience as its connotation. The accreditation of travel agencies reception work is the travel agency planning department according to the service requirements of tourists scheduled, hotels, restaurants, scenic spots, transportation departments and other tourism services sector and other tourism enterprises organic integration, tourism services for tourists to provide services jobs. The accounting department plays an important role in controlling the cost and supervising the service quality in the reception of tourism. The author of this article uses the cases that come into contact with the actual work to directly reflect the important role of the adjustment work in reception of travel agencies.