在政府采购领域,设备厂商需提供专业的客户化售后服务体系,但往往是因为缺少这样一种配套的客户服务体系,经常会导致采购人在采购了产品之后,厂商在安装、维护等方面不能及时到位,从而导致了采购者对售后服务的质量产生质疑。在政府采购中用户通常对厂商的服务要求较高,比如要 In the field of government procurement, equipment manufacturers need to provide professional customized after-sales service system, but often because of the lack of such ancillary customer service system, often lead to buyers in the procurement of products, manufacturers in the installation, maintenance, etc. can not Promptly in place, which led to buyers questioned the quality of after-sales service. In government procurement, users usually have higher requirements on the service of the manufacturer, for example