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纵观近几年的质量投诉案例,我们不难发现一个问题,即新产品的投诉率居高不下,且多是集体投诉事件。这说明企业在开发新产品的过程中,往往急功近利,将技术不成熟、性能不过关的产品匆忙投放市场,让用户替企业做新产品适应性试验;当然,这其中也与企业的售后服务、用户的使用操作有关。但最重要的还是产品本身的设计、制造缺陷导致的质量问题。本文列举几种比较重要农机产品的质量问题,以此说明农机质量投诉与新产品开发的关系。
Throughout the quality complaints in recent years, we can easily find a problem that the complaint rate of new products is high, and mostly collective complaints. This shows that enterprises in the process of developing new products, often quick success, the technology is immature, the performance of the product off the market hurried, so that users do for enterprises to adapt to the test of new products; of course, which also with the company’s after-sales service, The use of the user’s operation. But the most important thing is the quality problem caused by the design and manufacturing defects of the product itself. This article lists several of the more important quality problems of agricultural machinery products, in order to explain the quality of agricultural machinery complaints and the relationship between new product development.