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1什么是RepairPal美国RepairPal是由David Sturtz、David Esser于2007年在加州旧金山成立,官方网站为http://www.repairpal.com(图1)。美国RepairPal的任务就是赋予消费者必要的工具和信息,使得他们能够联系上信誉好的维修店,在修车时享受到优质的服务质量和公平的价格,从而改变汽车维修行业的不被信任的状态。这听起来不难,但为什么只有RepairPal做到了呢?RepairPal是美国第一家聚合式汽车维修服务平台,走的是我们熟悉的“淘宝模式”。作为一个独立于汽车主机厂、经销商的第三方供应商,RepairPal成立的主
1 What is RepairPal United States RepairPal was founded by David Sturtz in 2003 by David Esser in San Francisco, California. The official website is http://www.repairpal.com (Figure 1). RepairPal’s mission in the United States is to give consumers the tools and information they need to get in touch with reputable repair shops, quality service and fair prices while they are repairing cars, altering the untrusted status. This sounds easy, but why only RepairPal did? RepairPal is the first converged car repair service platform in the United States, take the familiar “Taobao model.” As a third-party vendor independent of the car OEMs, dealers, RepairPal was founded by Lord