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在新惠普服务器的战略蓝图中,服务不再只是一种战术层面的东西,而是上升为战略的重心。对此,惠普公司高级副总裁兼工业标准服务器产品部总经理Mary Mcdowell解释道,“我认为,随着时间的推移,产品同质化,产品间的区分越来越难,服务器产业将从硬件产业变为服务业。”言外之意,惠普的唯一产品将是服务。实际上,惠普与康柏合并的最重要的目标就是为了帮助这两家公司实现向服务的转型。惠普服务器的服务体系惠普工业标准备服务器的服务基本上延续了原有的层次体系。惠普的服务体系分很多层次:在高端服务器领域,除了标准服务外,2001年底,惠普对高端服务器产品开始实施免费打包赠送3×365×7×24×4(3年365天不间断工
In the strategic blueprint for the new Hewlett-Packard server, service is no longer just a tactical thing, but rather a strategic focus. In this regard, Mary Mcdowell, HP senior vice president and general manager of industry-standard server products, explains, “I think over time the homogenization of the product has made the distinction between the products harder and harder for the server industry to move from hardware Industry into service. ”The implication, HP’s only product will be the service. In fact, HP and Compaq merger of the most important goal is to help these two companies to achieve the transformation of services. Hewlett-Packard server service system Hewlett-Packard industry-standard server service basically extended the original hierarchy. Hewlett-Packard’s service system at many levels: In the field of high-end servers, in addition to standard services, the end of 2001, HP high-end server products began to implement free packaging gift 3 × 365 × 7 × 24 × 4 (365 365 days a year