当前保险市场的竞争已经从单纯的保险费率和手续费的竞争转向以服务质量竞争为主、保险费率为辅的新阶段。因此,树立正确的服务理念,遵循服务质量标准,提升服务质量和效率,创新服务的方法和手段,顺应保险市场竞争的新局面是摆在财产保险基层公司领导和员工面前亟待解决的新课题。 The current insurance market competition has shifted from a simple insurance premiums and fees competition to service-quality competition-based insurance premiums supplemented by a new stage. Therefore, establishing a correct service concept, following service quality standards, improving service quality and efficiency, innovating service methods and means and adapting to the new situation of insurance market competition are new topics that need to be solved urgently in the face of leaders and employees of property insurance grass-roots companies.