企业信访工作按其工作对象的不同,分为企业政务信访和企业商务信访两部分。企业商务信访工作的主要任务是处理消费者、客户等对产品质量、经营作风、服务态度等的投诉或反馈,与企业政务信访工作有所不同。从内容上 According to the different work objects, the work of letters and visits of enterprises is divided into two parts: business letters and corporate visits and business letters and visits. The main task of corporate business letters and visits is to deal with complaints and feedback from consumers and customers about the product quality, management style and service attitude, which are different from the letters and visits of government affairs. From the content