旅游者对于服务质量的期待,促使学者尝试将精益思想引入旅游服务产业,利用精益思想的基本原则和主要的工具来改进服务。本文从精益思想起源出发,探讨精益思想在服务运作中的演进发展过程和最新研究成果。针对旅行社的服务流程,笔者引入精益思想的管理方法,实现精益旅行社服务。让旅游消费者信任旅行社、对旅行社的服务满意。 The expectations of tourists for service quality have prompted scholars to try to introduce lean thinking into the travel service industry and to use the basic principles of lean thinking and the main tools to improve service. Starting from the origin of lean thinking, this article explores the evolution and development of lean thinking in service operation and the latest research results. For the service flow of travel agencies, the author introduces the lean thinking management methods, to achieve lean travel agency services. Travel to consumers trust travel agencies, travel service satisfaction.