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情商,也叫EQ,是Emotion quotient的缩写,即情感智商。它是相对智商(Intelligence quotient,缩写为IQ)而言的心理学概念。它反映的是一个人把握和控制自己情绪、对他人情绪的揣摩和驾驭、承受外界压力的能力,不断激励自己和把握自己心理平衡的能力,属于人的非智力因素的范畴。1995年,美国心理学博士戈尔曼继承了萨洛维与梅耶的观点,把情感智商概括为五个方面的能力:认识自我情绪的能力、妥善控制自我情绪的能力、自我激励情绪的能力、了解他人情绪的能力和处理人际关系的能力。
EQ, also known as EQ, is an acronym for Emotion quotient, emotional intelligence. It is a psychology concept in terms of Intelligence quotient (IQ). It reflects a person’s grasp and control of their emotions, try to figure out the emotions and control of others, to withstand the pressure of the outside world, and constantly motivate themselves and grasp their psychological balance of the ability to belong to the category of non-intellectual factors. In 1995, American psychologist Dr. Gorman inherited the views of Salowitz and Meyer, and summed up the emotional intelligence into five abilities: the ability to recognize one’s own emotions, the one to properly control one’s own emotions, and the one’s self-motivated emotions , The ability to understand the emotions of others and the ability to deal with relationships.