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从事登记注册和咨询服务工作,可以说是不断的重复。时间长了,再有耐心的人也觉得烦躁。想让经营者、消费者对你的执法服务无可挑剔,恐怕很多人认为,这是一个不可能胜任的工作。但是,如今,济南市工商局长清分局黄河工商所的王梅做到了。王梅的日常工作就是填表、审批、盖章、打印材料,解答咨询等,具体又琐碎。王梅常用“100-1=0”的公式要求自己,即100次满意服务也许得不到多少表扬,但一次不满意的服务所引发的投诉却会损害工商的形象。
Engaged in registration and advisory services, can be said to be repeated. A long time, and then patient people feel irritable. Want operators, consumers are impeccable for your law enforcement services, I am afraid many people think that this is an impossible job. However, now, Jinan City Bureau of Industry and Commerce Branch of the Yellow River Wangmei done. Wang Mei’s daily work is to fill in forms, approval, seal, print materials, consulting, etc., in detail and trivial. Wang Mei commonly used “100-1 = 0 ” formula requires himself, that 100 satisfied with the service may not be much praise, but a dissatisfied service caused the complaint will damage the image of business.