近几年,随着我国民航业的迅猛发展和交通运输业的激烈竞争,各地机场更加注重通过服务设施的完善和增加服务产品来提高竞争力,但随之也带来服务产品同质化现象,这就向机场管理者提出一个现实课题,如何在机场服务趋同的现实格局下提升机场服务品质?作为机场旅客服务的一个重要窗口,南京机场贵 In recent years, with the rapid development of China’s civil aviation industry and fierce competition in the transportation industry, airports all over the world have paid more attention to improving their competitiveness through the improvement of service facilities and the increase of service products, but they have also brought the homogeneity of service products , Which presents a realistic issue to the airport managers how to improve the service quality of the airport in the reality of the convergence of airport services. As an important window of airport passenger service, Nanjing Airport is expensive