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aspect正在将社交媒体在市场营销和客户关系管理方面的理念和技术,引入到呼叫中心解决方案中。尽管过去三年aspect大中华区(大陆与中国香港)的业绩分别增长了5%、10%和15%,甚至到今年4月已经完成了相当于去年半年的销售任务,但总经理丁海仍然预计未来几年呼叫中心市场的高速增长势头会放缓,曲线何时再次上扬则取决于技术的变革。“IT技术的创新会深刻影响呼叫中心的发展。”
aspect is introducing the concept and technology of social media in marketing and customer relationship management into call center solutions. Although the performance of aspect Greater China (mainland China and Hong Kong, China) in the past three years has been increased by 5%, 10% and 15% respectively, and even the sales tasks equivalent to the first half of last year have been completed in April this year, general manager Ding Hai still It is estimated that the rapid growth of the call center market will slow down in the coming years and when the curve will rise again depends on technological changes. “The innovation of IT technology will profoundly affect the development of call center. ”