随着电力市场化改革的不断深入,供电企业的服务品质持续提高,电力营销工作的重心由业务导向向客户导向转变,服务流程围绕客户需求不断重组,“以客户服务为中心”的模式逐渐成为工作重点。本文以某省电力公司某地区供电局的实际工作为例,对现阶段提升供电服务品质进行了全方位的分析和解读。 With the deepening of the market-based electricity reform, the service quality of power supply enterprises continued to improve. The focus of power marketing shifted from business orientation to customer orientation. The service process was continuously reorganized around customer needs, with the focus on customer service Gradually become the focus of work. In this paper, the actual work of a power supply bureau in a provincial power company is taken as an example to conduct an all-round analysis and interpretation of the current service quality improvement of power supply.