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GB/T19004.2-ISO9004.2《质量管理和质量体系要素.第2部分.服务指南》根据GB/T19004.1-ISO9004.1所描述的内部质量管理的一般原则,阐述了服务组织内建立和实施服务质量体系的概念、原则和质量体系要素,是指导服务组织建立和实施服务质量体系的重要文件。本文以GB/T19004.2-ISO9004.2标准为指导,对医疗质量体系要素作一探讨。 根据GB/T19004.1-ISO9004.1标准,质量体系山若干个相互联系、相互作用的要素组成。一个质量体系的要素可分为两大类:一类是质量体系结构要素或关键要素,另一类是质量体系选择要素或动作要素。结构要素是构成质量体系的基本要素,或者说质量体系的基本构成成分,缺了它们质量体系就不存在了。选择
GB/T19004.2-ISO9004.2 “Quality Management and Quality System Elements. Part 2. Service Guide” describes the establishment of service organizations based on the general principles of internal quality management described in GB/T19004.1-ISO9004.1. The implementation of the concept, principles, and quality system elements of the service quality system is an important document that guides service organizations in establishing and implementing service quality systems. This article takes the GB/T19004.2-ISO9004.2 standard as a guide to discuss the elements of the medical quality system. According to the GB/T19004.1-ISO9004.1 standard, the quality system consists of several interconnected and interacting elements. The elements of a quality system can be divided into two major categories: one is the quality system structural element or key element, and the other is the quality system selection element or action element. The structural elements constitute the basic elements of the quality system, or the basic components of the quality system. Without them, the quality system does not exist. select