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目的:探讨基于JCI标准应用PDCA质量改进模式降低住院患者收费差错发生率的效果。方法:建立全程监测系统对收费差错每月进行数据统计,动态了解各科室收费差错发生情况,并将数据转化为有效信息,依照PDCA循环进行整改。结果:标准实施后收费差错病历数和收费差错项目与标准实施前比较差异有显著性(P<0.01)。结论:基于JCI标准应用PDCA质量改进模式可有效降低住院患者收费差错发生率。
OBJECTIVE: To explore the effect of reducing PD rates in hospitalized patients based on the JCI standard PDCA quality improvement model. Methods: The establishment of a full monitoring system for monthly statistical error statistics, a dynamic understanding of the department of charge error occurred, and the data into valid information, in accordance with the PDCA cycle for rectification. Results: After the implementation of the standard, the number of error cases and chargeable errors in payment errors were significantly different from those before the standard implementation (P <0.01). Conclusion: The application of PDCA quality improvement model based on JCI standard can effectively reduce the incidence of inpatient payment errors.