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结合科亨和泰勒的用户信息需求理论,以及用户弱信息需求的定义,总结出用户弱信息需求具有客观存在性、需求潜在性、提问不确定性、自主判断性和需求转化性五大特点,进而提出数字图书馆满足用户弱信息需求的六大策略:建立用户信息库、优化检索结果组织形式、数据挖掘与知识发现、开发信息智能传送技术、提供即时信息服务平台和构建协同信息推荐系统。
Based on the theory of customer information demand of Cohen and Taylor and the definition of user’s weak information demand, this paper summarizes the five characteristics of customer’s weak information demand, such as objective existence, potential demand, questioning uncertainty, independent judgment and demand conversion. This paper proposes six strategies for digital library to meet the needs of users with weak information: establishing user information base, optimizing the organization form of retrieval results, data mining and knowledge discovery, developing intelligent information delivery technology, providing instant information service platform and constructing collaborative information recommendation system.