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邮电通信作为一种重要的信息传输手段,对社会所产生的广泛影响和社会效益是难以估量的。近年来,国内外对邮电通信质量和经济效益的分析,已逐渐由以往仅仅着眼于设备、技能和资金,更多地转向管理的科学性以及用户的心理需求。人们越来越注意到邮电服务过程中多变量、多因素、多目标日趋发展为用户心理变化的动态过程。把取得高效益、高速
As an important means of information transmission, the post and telecommunications as communications have a wide range of social impact and social benefits are immeasurable. In recent years, the analysis of the quality and economic benefits of post and telecommunications at home and abroad has gradually shifted from the past to the scientific nature of management and the psychological needs of users, with a focus on equipment, skills and capital. People pay more and more attention to the dynamic process of the user’s psychological changes due to the multi-variable, multi-factor and multi-goal development in the postal service. To achieve high efficiency and high speed