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电话回访在现代医院的应用已经较多,但大部分医院做的较完善的是对出院患者的回访。文章重点介绍的是对在门急诊就诊过的,在医院就诊流程中有任何不满意的患者,在就诊满意度调查中给予医院短信信息反馈的,医院都进行了认真回访,对其进行总结与分析,将医院存在的问题及患者的建议和意见进行汇总,全面掌握患者对医院服务的评价信息,发现管理薄弱所在,及时向有关部门或院领导反映,并由院办公室负责协调和监督整改,有利于加强管理职能,提高医院整体服务水平,改善服务质量。
Telephone return visit in modern hospitals have more applications, but most of the more perfect hospital is the return of patients discharged. The article focuses on the outpatient and emergency visits in the hospital treatment flow in the process of any dissatisfaction patients in the hospital satisfaction survey to give the hospital SMS feedback, the hospital conducted a serious return visit, its summary and Analyze and summarize the existing problems in the hospital and the suggestions and opinions of the patients, fully grasp the evaluation information of the patients on the hospital services, find the place where the management is weak, timely report it to the leaders of relevant departments or institutes, coordinate and supervise the rectification by the hospital office, Help to strengthen management functions, improve the overall service level of the hospital, improve service quality.