我国的高级酒店行业在近几年来伴随着全球经济一体化的发展国际交流的频繁进行得到了长足的发展,高级酒店个性化服务质量是未来酒店行业竞争的主导趋势。酒店根据每个顾客的特别需求,以变革的服务理念重新审视酒店服务,以顾客的个性化需求为出发点,深入细致地观察、恰到好处地把握顾客需求,尽量发挥酒店和服务人员的个性特点,以提高其服务水平和盈利能力。 In recent years, the high-class hotel industry in our country has witnessed rapid development with the frequent development of global economic integration and international exchange. The personalized service quality of high-class hotels is the dominant trend of competition in the hotel industry in the future. Based on each customer’s special needs, the hotel re-examine the hotel service with a change of service concept. Based on the individual needs of customers, the hotel observes in depth and meticulously, grasps the customer needs exactly, and gives full play to the individual characteristics of the hotel and service personnel. Improve their service level and profitability.