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教育质量是高职院校的生命线,是高职教育赖以生存和发展的基础。全面质量管理(TQM/TQC)为高职教育质量持续改进提供了有效的管理方法,它以顾客为中心,通过全员、全过程、全面质量的管理,提高教育教学质量,推进素质教育的开展,有助于将高素质技能型专门人才培养工作落到实处,使顾客满意和本组织所有成员及社会受益,达到高职院校持续发展的目的。
The quality of education is the lifeline of higher vocational colleges and is the basis for the survival and development of higher vocational education. Total Quality Management (TQM / TQC) provides an effective management method for the continuous improvement of the quality of higher vocational education. It takes the customer as the center, improves the quality of education and teaching and promotes the development of quality-oriented education through full-scale, whole-process and total quality management , Which will help to bring the cultivation of high-quality skilled professionals into practice, make customer satisfaction and benefit all members of the Organization and society, and achieve the goal of sustainable development of higher vocational colleges.