世界上许多组织和专家都曾对质量一词进行过解释,ISO组织对质量就曾定义过3次。人们都想从不同角度把质量一词说清楚。虽然ISO组织对质量一词如今已有了新的定义,但在曾经有过的众多的质量定义中,美国质量控制学家J.M朱兰(Juran)认为,“质量职能中的所有概念,没有一个能比‘适用性(fitnessfor use)’更为影响深远、更为重要的了。” 朱兰先生对“适用性”这个最能反映质量本质的词做过详细的说明。 在此谈谈笔者对“适用性”的认识。 首先,“适用性”反映对市场的应用能力。所谓“适用性”即适用于用户和消费者的需要,或干脆笼统地说适应市场的需要。偌大的一个市场需要的产品纷繁庞杂,可以选择满足市场某种或某项需要的空间很大,各种各样的需要从产品与产品间的边缘,以至产业与产业间的边缘产生出来,企望从市场中得到满足。就是对同种产品也有不同档次、不同功能的需求。所谓满足适用性,就是要针对不同需 Many organizations and experts in the world have explained the term quality, which has been defined by the ISO organization three times. People want to make a clear definition of quality from different perspectives. Although the ISO organization now has a new definition of the term quality, among the many quality definitions that have ever existed, US quality control scientist JM Juran argues that “none of the concepts in the quality function Far more important and more important than the ”fitness for use.“ Mr. Juran elaborated on the word ”fitness“, which best reflects the essence of quality. Here to talk about the author's ”applicability“ understanding. First, ”applicability“ reflects the ability to apply to the market. The so-called ”applicability" is applicable to the needs of users and consumers, or simply to meet the needs of the market generally. Large market needs a large number of products are numerous and complex, you can choose to meet certain market needs or a great deal of space, a wide range of needs from the edge of products and products, as well as the edge between industry and industry produced, hope Get satisfied from the market. Is the same kind of products also have different grades, different functional needs. The so-called to meet the applicability is to be different needs