嘉政发[2012]7号各县(市、区)人民政府,市政府各部门、直属各单位:2011年,各级各部门按照市委、市政府的总体部署和要求,坚持以民为本、服务第一的工作理念,积极、主动、负责地为人民群众排忧解难,以较高的办事效率和良好的工作作风,扎实做好市长电话办理工作。全年累计交办14493件,实际反馈率97.34%、办结率96.37%、群众满意率91.37%,进一步提升了市长电话为民办实事的形象,扩大 In 2012, all departments and departments at all levels, in accordance with the overall plans and requirements of the municipal party committee and municipal government, insisted on the people-oriented principle, Service first work philosophy, actively, proactively and responsibly solve problems for the masses, with high efficiency and good work style, do a good job of the mayor telephone. During the year, a total of 14,493 were handed over, with an actual feedback rate of 97.34%, a completion rate of 96.37% and a mass satisfaction rate of 91.37%, further enhancing the image of the mayor’s telephone as a solid and practical entity and expanding