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4.产品用户使用情况的可视化与管理的快速化质量管理需要对产品质量进行不间断的考察。考察的角度不仅仅是作为“产品”的质量,而且也是作为“商品”的质量,进而还要作为“用品”的质量。要对它们进行全面考察,产品使用中的跟踪能力十分重要。对质量的跟踪可分为逆行性(向前)跟踪和前进性(往后)跟踪两种。该分类涉及时间性概念。前者是从产品使用时间向前回溯进行跟踪记录。后者则是随时间往后推移,即沿着特定的产品售出后的流通渠道直至产品的最终用户进行跟踪记录。两者各自具有不同的效果。
4. Visualization of product user usage and rapid quality management The quality management requires constant product quality inspection. The perspective of the inspection is not only the quality of “product”, but also the quality of “product” and, in turn, the “product” quality. To conduct a comprehensive inspection of them, the ability to track product use is very important. The tracking of quality can be divided into retrograde (forward) tracking and forward (backward) tracking. This classification involves the concept of temporality. The former is traced back from the time of use of the product. The latter is going back later with time, that is, following the distribution channels after a particular product is sold until the end user of the product makes a tracking record. Both have different effects.