在大规模的出境旅游浪潮中,退团、购物纠纷和不文明行为的相关案件出现频率较为普遍,虽然相关的法律法规和规定都有所涉及,但是仍不能很好地处理和预防矛盾纠纷的滋生,相反问题更为普遍化和尖锐化。一、出境旅游退团问题出境旅游退团就是出境游的旅游者与旅行社的出境游合同签订并生效后,由于各种各样的原因,在出行前或者旅游途中游客不能继续履行合同,要求解除合同的法律事实。包括个别退团和集体退团,主要是退团的原因事由有所不同,而处理时的定性、确权、归责等也应有所不同,尤其是在出境之后,退团问题还会 In the wave of large-scale outbound tourism, the frequency of related cases of de-delegation, shopping disputes and uncivilized behaviors is relatively common. Although relevant laws, regulations and rules are involved, they still can not handle and prevent contradictions and disputes well Breeding, on the contrary the problem is more universal and sharpened. First, outbound tourism outbound problem Outbound tourism is outbound tourists and travel agencies outbound travel contract signed and entered into force, due to a variety of reasons, before or during the trip tourists can not continue to perform the contract, asked to lift Legal facts of the contract. Including individual withdrawal of a detachment and collective withdrawal of a detachment, mainly due to different reasons for their withdrawal from the regiment. However, the handling of the detachment should also be qualitatively different, and certain rights and responsibilities should also be different. In particular, after leaving the country,