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公共图书馆开展绩效评估,能够提高其服务效能及服务质量,帮助其实行科学的管理和资源配置。公共图书馆作为具有社会公益性质的文化教育机构,一切业务活动都是围绕读者服务展开的。文章主要基于CAJD数据库,采用文献调研法、定量分析法等方法,从读者服务的角度出发,在研究相关文献的基础上,对比国内与国外公共图书馆的绩效评估,探索我国公共图书馆绩效评估的成果及不足,并提出发展方向、发展策略等建议。
The performance evaluation of public libraries can improve their service performance and service quality, and help them implement scientific management and resource allocation. As a cultural and educational institution with social welfare, public libraries carry out all their business activities around reader services. Based on the CAJD database, this paper uses the method of literature research and quantitative analysis to study the performance evaluation of domestic and foreign public libraries based on the research of relevant literature, and explores the performance evaluation of public libraries in our country The results and deficiencies, and put forward the development direction, development strategies and other recommendations.